ASSESSMENT THE QUALITY OF DELIVERED CARE FOR PEOPLE WITH TYPE 2 DIABETES BY COMPREHENSIVE QUALITY MEASUREMENT IN HEALTHCARE (CQMH) MODEL

Type 2 diabetes is one of the chronic diseases and quality of care for people with type 2 diabetes is important. Hence, measuring the quality of care for patients leads to identification of weaknesses and improves the quality of services. The aim of this study is to assess the quality of care provided to patients with type 2 diabetes by CQMH model. This cross sectional study was conducted on 180 patients with type 2 diabetes in diabetes clinic of sina hospital in Tabriz, in 2012. Participants were selected with convenience sampling method. Validity of questionnaire was confirmed by experts. Principal Component Analysis (PCA) was used to calculate quality index. Chi-squared test, Independent T test, and ANOVA test were used to investigate association between different variables and aspects of quality (technical quality, customer quality and service quality). Statistical analysis was carried out using SPSS software version 17 and P-value &le 0.05 were considered as statistically significant level. There is a wide gap between standards and care provided for people with diabetes especially in self-management and lifestyle. Continuity of care and safety, respectively, were aspects with the highest and lowest score. Customer quality score is 72.62 (from 100) and only 9.4% of participants reached to stage 4 that shows weakness of this aspect of quality. Also, there was statistically significant relationship between customer quality score and educational level and diabetes status. (P-value &le 0/05). The results of study show wide gap between standards and care provided. Also, there was wide gap between customer's expectations and provider's performance. In the other hand, self-management behavior among patients was not suitable and most of them were not able to action under stress.