Evaluation of Performance of Personnel Units of Management in Mellat Bank with a Combined Approach of Window analysis Models and Malmquist Index

The purpose of this paper is to evaluate the performance of personnel units of five regions of Tehran Bank Mellat and investigating their productivity and efficiency by taking advantage of data envelopment analysis (DEA) efficiency as well as using Malmquist index. The study period is 2011-2015 . In this study, we track the performance of every decision-making unit over time and to analyze the changes in efficiency and productivity as well as separation of efficiency over time and into two major components: technological developments and changes in efficiency by Malmquist Index and window analysis. The results show that human resources departments of regions 4 and 5, respectively, with 93% and 97% technical efficiency scores are in the first place, and the offices of regions 4 and 5 with mean efficiency of about 95% have appropriate efficiency. Moreover, human resources departments of all regions with the average efficiency of over 95% are favorable. Based on Malmquist Index values among the regions, Region 3 (1.023) has had efficiency improve in during the study period, and evaluating total efficiency changes show that year 2012 (1.033) has had the greatest growth in productivity.