Relationship between Human Capital and Organizational Performance: The Case of Asia Insurance Company
Author(s):
Abstract:
This Study investigates the relationship between human capital and organizational performance in the Asia insurance company branches of Iran. The research method is descriptive-correlational one and data collected using two questionnaires (i.e., Naderis human capital questionnaire and a researcher-developed questionnaire of customer satisfaction based on Likert scale and Organizational documents). Reliability of questionnaires was evaluated by using Cronbachs Alpha coefficient (0.93 for human capital questionnaire and .63 for customer satisfaction questionnaire). To analyze the data descriptive measures such as frequency and average figures, and statistical techniques such as one sample t-test, Pearson correlation coefficient and multiple regression analysis have been used. The results of study show that: The human capital level and customer satisfaction status in Asia Insurance Company Branches are significantly above the average, and the profit in Asia Insurance Company Branches has been significantly below of the standard figures. In addition, we found a positive and significant relationship between human capital and income, sales, and profit gained by the Asia Insurance Company accompanied with the customer satisfaction. Among the components of human capital, only knowledge can explain the variance and changes of income as well as sales. Among the components of human capital, skills and specialization would explain the variance and changes of profit and customer satisfaction.
Keywords:
Language:
Persian
Published:
Journal of Educational Leadership Research, Volume:2 Issue: 5, 2017
Pages:
1 to 30
magiran.com/p1703156
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!