Ranking of Balanced Scorecard Indicators for Performance Evaluation in Iranian Power Distribution Companies Using Fuzzy Analytical Hierarchy

The purpose of this study was to rank the indices of BSC (financial, customer, growth, learning, and internal processes) through using the Fuzzy Hierarchy Process (FAHP) approach in order to reduce the subjective and selective approach of individuals in performance evaluation. The research methodology is applied in terms of its purpose and the researchers have applied a descriptive approach in which the required data has collected by employing the questionnaire and survey. The statistical population of this research includes managers and heads of departments in Yazd Electric Distribution Company. Sampling was done using the purposeful method. The results show that the customer’s criteria and growth and learning have the highest weight among the criteria, respectively. Also, customer satisfaction indices, employee satisfaction, production efficiency and net profit are found significances in prioritizing indices.