Identifying and Prioritizing the Factors Affecting on the Human Errors in Health Care: Systematic Review

Despite continuous efforts to reduce human error in various systems, unsafe errors and behaviors are the main cause of incidents in the workplace. Hospitals are one of the places where human error events are abundant. Therefore, a systematic review of past studies is the best way to share the useful findings of studies and the availability of future studies in the field of human error. The electronic search of databases in Persian and English was done in three months from the beginning of the establishment of the databases. These articles were searched from PubMed, Scopus, web of science databases, and using the (or human) OR (human error) AND (health care OR health section) performance shaping factors (OR PSF). After searching, 6800 abstracts were searched. 5327 articles were excluded because they were not in line with the study objectives and inclusion criteria. Then 1473 abstract articles were independently studied by two researchers and the unrelated studies were excluded. 81 articles were independently reviewed by two researchers. Finally, 30 articles were fully in the study. The lack of skills and experience (26.6%), drug misconception (13.33%), negligence in treatment (10%), error of delay and error, and failure to implement the proper protocol for each share were equal (6.66%), security issues and Organizational culture and lack of complete patient examination, system failure, calibration and error selection, and diagnostic error and lack of information and error in implementing regulations (3.33 percent) also had a similar effect