Customization of the Renault-Nissan production system by using a combination of NGT, DANP and VIKOR (Case study: An Iranian automaker)

A necessary condition for the achievement of organizational success is using of a new customized production system and to fit the new customized production system’s tools with old processes of the organization. In this paper we present a model for customization of Renault Production System (SPR), to an Iranian automaker company. After defining the framework of customization alternatives, including changes in the company's current processes, changes in the SPR or both, by using Nominal Group Technique, key criteria which are necessary to evaluate and prioritize alternatives, has been determined . The relationship map of alternatives and criteria were determined using DEMATEL techniques applied in MATLAB software. Finally weights of the criteria and alternatives were calculated using ANP method. The results show that the alternatives representing minimal changes in SPR and mild changes in the organization's current processes is selected.