Factors Affecting the Implementation of Outsourcing in Tehran University of Medical Sciences Hospitals: Hospital Administrators’ Vision

Today, small businesses can be considered as a good strategy for different parts of hospitals in the country. Therefore, the use of any new mechanism in the health system needs to be examined and adapted to local conditions. This study aims to investigate factors affecting the implementation of outsourcing from the viewpoint of managers of Tehran University of Medical Sciences (TUMS) hospitals. The present research is a descriptive-correlational and applied study. Due to the size of the population (TUMS managers of financial and hospital affairs), sampling was done by census method. The research tool was a researcher-made questionnaire with two sections -- demographic information and factors affecting outsourcing in hospitals -- and was distributed among the subjects. Then, to run descriptive statistics for data analysis, SPSS version 18 was used. Fifty-eight percent of the participants had a long service record and 80% had postgraduate degrees. For successful outsourcing in hospitals, the following should be considered: formation of a strategic outsourcing team, checking out the quality of outsourced services, and managers’ close monitoring and mastery over outsourced principles. Since outsourcing of services can achieve positive results in terms of improving the quality of services, satisfying stakeholders, reducing costs, generating income, and so on, using the perspectives of queue managers who have a long service record can be effective in the implementation of successful decisions.