Investigating Imapact of Work Overload on Job-relate Outcome with Moderating Social Support

Hospital custody faces multiple occupational issues and, as a result, are more susceptible to psychological vulnerabilities than other employees. So they need more support. For this purpose, the present study with the focus on examining the Relation of work overload factors on work consequences, with mediating variables, Social Support among medical team of Imam Reza Hospital, Urmia-Iran.

The current research is a descriptive-analytic study of structural equation modeling. Population of the survey was 540 medical team members of Imam Reza hospital, from among them 200 members were selected as sample of the study by the use of random selection. Data collection tools that were used, were questionnaires on Work Overload (1982), Social Support (2006), Job Stress (2009), Job Motivation (2004), Job Satisfaction (2015), Job Performance (2014), Work Engagement and Turnover (2015) Intention. Their validity was confirmed through structural validity and reliability through Cronbach's alpha. Factor analysis and Structural Equation Modeling (SPSS 22) and LISREL 8.5 software were used to analyze the data and examine the relationships between variables and presenting the structural model.

The results show that variables of Work Overload have positive effect on positive Work Consequences with the mediating role of Social Support (β = 45.85). Also variables of Work Overload factors have positive effect on Work Consequences with the mediating role of Social Support (β = 45.85).

Considering that social support has an inevitable effect on reducing occupational stress, as well as increasing satisfaction, performance, motivation and career aspiration, it is recommended that hospital authorities establish effective support systems in and out of work environments as an effective method. In order to reduce stress and increase satisfaction, performance, motivation and career enthusiasm of the medical staff.