A Survey of Patients' Satisfaction of Health System Development Plan (A Case Study of Khatam Al-Anbia Hospital and Ali ibn Abitaleb in Zahedan)

The main purpose of the research is a survey of patients' satisfaction of health system development plan. The statistical population of this area is 7000 patients in Khatam al-Anbia and Ali ibn Abi Talib Hospitals. 313 patients were selected through stratified sampling in 2017. In this study, satisfaction of patients from different dimensions of the effects of Health System Development Plan was investigated using customer satisfaction method (CSM) and the SPSS software. The results show that the level of satisfaction of individuals from Health System Development Plan has been higher for increasing natural delivery than other goals. However, the component “increase in the duration of doctors’ service in deprived areas” has the lowest satisfaction rate among patients. A review of the overall performance of the Health System Development shows satisfaction above 50% for all aspects, which suggests that the plan has succeeded in achieving its goals.