A Model for Self-Assessment of Excellence of Developmental Mechanisms Based on Learning and Performance Improvement

In the current turbulent and changing environment, one of the indicators of sustainability and survival of organizations is continuous learning and constantly improvement of individual and organizational performance. An overview of studies in the field of training and learning excellence indicates a lack of attention to the root causes of performance deficiencies and overreliance on training interventions and negligence of non-training interventions. The main aim of this study is to present a desirable model for excellence of learning and performance improvement, used for comprehensive pathology of activities in the field and planning for improvement. By selecting systems theory framework as the main form of final model (context, input, process, output and outcome factors) and using a mixed method, 27 primary criteria were identified through semi-structured interviews with 16 experts in the field of training and learning and via combined directive and summative content analysis, then the criteria was refined by fuzzy Delphi technique and 24 final criteria was determined. Finally, seven criteria (strategic view to human capital, balancing job and employee, career planning & management, knowledge management, talent selection & multiplication, improving engagement elements, organizing assessment and development center), were summarized in one criterion (associate foundations), because of the inherent similarities (processes interacting with learning and performance improvement system), and the final model was developed.