Models and Approaches of Digital Library Quality Performance Assessment

To review quality models and approaches to digital library performance.

This article is an overview article. The library method is used by searching and retrieval tools on the web to collect scientific and research documents in this field. As the literature related to the measurement of the quality of digital library services, including research and review, was searched on the scientific databases of Science Direct, Gesture, Emerald, Scopus and Google Scholar, during the years 2000 - 2018. The articles were selected based on qualitative criteria based on purpose, evaluation and final articles. Of the 66, 735 original articles retrieved, 18 articles had qualitative criteria. Endnote software has been used to integrate search results. To validate the results, a specialist was used other than the research team.

A number of approaches have been suggested in the literature for evaluating digital libraries. The performance of digital libraries is a qualitative assessment of the functionality of the digital libraries as a combination of three general categories of Usability, functionality and accessibility. The results show that research carried out in the main dimensions of digital library service quality assessment is in the dimension of Usability and accessibility with a frequency of 33% and then the function with a frequency of 28%, and in the sub component of reliability dimension with percentage The prevalence of 38% has the highest frequency, and privacy with a frequency of 16% has the lowest frequency, which indicates the vacuums and dispersion of research done in this direction.

A combination of three indictors, ie Usability, functionality and accessibility serve best to for evaluating the performance of in digital environments.