Citizenship rights in the administrative system: Emergence and Principles

In changing world, public administration is under pressure to redefine its goals and the ways it views “public”. Hence public administration has been experiencing fast changes, from old public administration to new public management and lastly to new public service. All these paradigms have come in place with new tools and techniques to satisfy the needs of the citizens. The citizen’s charter is one of those tools that has received dramatic popularity among nations in recent years. Its objectives are to ensure better governance through enhanced citizens’ participation and to provide a basis for accountability, transparency, and better service delivery. Citizen charter has been pioneered in the UK in the year 1991 by the conservative government of John Major as an extension of the NPM reform initiative and later the principles of new public service were used. This was welcomed by other countries as a best practice. In Iran, for the first time, it was considered in the form of the plan of respect people and satisfy the client in the administrative system, and the new version is the citizenship rights in the administrative system.