Patients' Satisfaction with Services provided in a Military Hospital in 2019: A Cross-sectional Study

An efficient health care system can only fulfill its mission of ensuring the health of the community through the provision of desirable services. Access to patientschr('39') points of view as a reliable source can be considered for evaluating health services. The purpose of this study was to determine patientschr('39') satisfaction with services provided in a Military Hospital.

In this cross-sectional study, 230 patients who were discharged from a military hospital were selected by convenience sampling method in 2019. The data collection tool was a patient satisfaction questionnaire that its validity and reliability were confirmed. The questionnaire assessed patient satisfaction in two health-care sections with 21 questions and three dimensions of hygiene, nursing and physician services, and non-healthcare with 27 questions and six dimensions of admission services, staff treatment, nutrition, welfare and facilities, religious issues and discharge services.

Overall, patientschr('39') satisfaction in the medical and non-medical wards was 81.05% and 78.58%, respectively. Satisfaction in health care services and nurses (excellent satisfaction) was higher than the satisfaction of physicians (good satisfaction) and in non-healthcare services, the highest level of satisfaction was observed in the admission services (excellent) and welfare services had the lowest satisfaction (Good Satisfaction). Among demographic variables, only patient age had a statistically significant relationship with satisfaction (P =0.03). Other demographic variables such as gender, marital status, type of hospitalization and type of insurance had no significant relationship with satisfaction (P =0.23).

Considering the higher patient satisfaction with medical services than non-medical services and higher dissatisfaction rates especially in the welfare services and facilities, the allocation of more welfare facilities to patients, improvement of hospital conditions and equipping of the hospital are the most important issues.