Human Resource Competency Model In Digital Banking

Human capital is one of the most important requirements for success in the new world of organizations and equipping it with tools for success in the new world is one of the concerns of managers in the banking industry. Accordingly, in this study, the competency model of human resources in digital banking is presented.

This study is an applied research that has been done qualitatively using content analysis strategy. Semi-structured interviews used to collect data. Interviews were conducted with 20 banking experts in the form of snowballs to the stage of theoretical saturation. Data analysis was performed in three stages of extracting basic, organizing and inclusive concepts.

The results of data analysis showed that the human resource competency model in digital banking includes two dimensions: general dimensions (executive skills and communication skills), professional dimension (perceptual skills, specialized knowledge, strategic knowledge).

The model of human resource competence in digital banking resulting from the present study can be the basis for managers' actions in order to identify and select human capital and strategies for human capital development, training and employment of employees.