An Evaluation-Based Model for the Intelligent Organization

The purpose of this study is to present a comprehensive evaluation-based model for intelligent organizations.

The research was applied-developmental in terms of purpose, descriptive-exploratory in terms of method and quantitative-qualitative in terms of data collection approach. To determine the factors affecting intelligent organizations, the Fuzzy Delphi technique was applied. The statistical population of the study at this stage was consisted of all Iranian organizational managers as well as some academicians, from among of whom 27 individuals were selected by purposive sampling. At the next stage, the Social Security Organization was studied and the components of the intelligent organization were classified through exploratory factor analysis. Confirmatory factor analysis, analysis of variance and Bonferroni post hoc test were used to analyze the data.

The results of Fuzzy Delphi analysis revealed 40 factors, the most important of which are: intelligent foresight, intelligent management and intelligent technological infrastructure. The results of the second phase of the research revealed ten general categories which, according to their priority, are as follow: strategic intelligence, structural intelligence, technological intelligence, knowledge management, information technology, competitive intelligence, environmental intelligence, cultural intelligence, social intelligence and human intelligence.

Intelligent organization is an important part of the e-government strategic plan. The practical result of this research is a comprehensive model that can be used to evaluate similar organizations and to make intelligent decisions.

 Regarding the fact that strategic intelligence significantly affects other types of intelligence, taking it into special consideration is recommended. The role of technological intelligence is vital for the intelligent organization, unlike the traditional organization. With reference to the weight of structural intelligence, restructuring is of great importance at this age of information.