Investigating the Relationship between Communication Skills and Conflict Management Strategies of the Managers of the North Khorasan Disciplinary Command Headquarters

The purpose of this study was to investigate the relationship between communication skills and managers' conflict management strategies. Data were collected using the Quinn Dam (2004) standard questionnaire and Robbins conflict management standard questionnaire (1994). The statistical population of this study consisted of all employees of North Khorasan Police Command Headquarters. The sample was 87based on Cochran formula that were selected randomly.The validity of the questionnaires was confirmed by the respected professors and its reliability by Cronbach's alpha formula was 0.91 for communication skills questionnaire and 0.78 for conflict management questionnaire, respectively. Spss software and inferential statistics (Spearman correlation coefficient, regression and Friedman test) were used for data analysis.The results show that there is a significant relationship between communication skills and conflict management and its components (non-confrontation and non-competition (avoidance), control (competition), orbital solution (cooperation and compromise)). Also, according to Friedman test, non-confrontation and non-competition (avoidance) with a coefficient of 2.63 is the first priority, thus having the highest relationship with communication skills.And then according to Friedman test, control is about 2.18 with the first priority, thereby having the most relationship with communication skills, followed by the orbital solution (cooperation and compromise) with the 1.96 second priority, non-confrontation and non-competition. (Avoidance) ranks third and final with a factor of 1.86, thus having the least relationship with communication skills in the country. Based on these findings, it can be said that increasing communication skills can lead to reduction of managerial conflicts among managers.