Identifying the Requirements of Creating Smart Organizations in the Light of Learning Organization and Knowledge Management

The transformation and reform of the administrative system, which is carried out with the aim of adapting the roles, capacities, and capabilities of the administrative system, is a vital matter, so that the second plan of the road map for the reform of the administrative system of Iran has been compiled in line with this need, and it emphasizes administrative smartness to facilitate the provision of services to the people. Therefore, this research was formed with the aim of identifying the requirements of creating a smart organization and presenting a model for it. The nature of the research is exploratory, which was carried out under the umbrella of interpretive paradigm, using the grounded theory methodology. The statistical population of the research was university experts who were aware of organization and management issues, who were selected using the purposeful sampling method. Based on the rule of theoretical saturation and in order to collect the required data, seventeen in-depth and semi-structured interviews were conducted with them. The data obtained from the interviews were analyzed using the content analysis technique in the MaxQDA software in three stages of open, axial, and selective coding. Finally, 54 concepts and 19 categories were extracted from the analysis of the interviews, which formed the causal, contextual, intervening factors, strategies, and consequences of the research model. The robustness of the research was confirmed by the four criteria of validity, transferability, reliability, and verifiability.