Use of EFQM in Analysis of Organizational Culture Dimensions (Case: Yazd Health Care Institutions)

Organization culture explains the characteristic of any organization. Organization culture includes values, standards and portrays behavior of members of that organization. Considering the pivotal role which is played by human resources and also the cost borne by these human sources, any kind of neglection on part of management can be drastic. This cross-sectional study included 95 employees of Yazd health care institutions. Data collection was through a questionnaire based on 10 dimensions and 44 indicators about organizational culture in EFQM environment. The situation regarding organizational culture dimensions was not appropriate from viewpoint of EFQM in any of the health care institutions. Spurred by impressive results in other industries, this compelling and logical approach has begun to penetrate the thinking of health care accrediting agencies, business coalitions, private foundations and leading health care organizations. In this case, making some potential situations and using the study results of improvement of organizational culture can develop environmental situations for employee’s promotion and firm growth.