Self-Assessment Based on EFQM Excellence Model in Ahvaz Selected Hospitals, Iran

European foundation for quality management has designed the EFQM model to determine the rate of organization development and excellence and construct ways to achieve organizational excellence. This model is used to compare the current situation of each organization with an ideal organization. The aim of this study was to determine the performance self-assessment scores in selected hospitals in Ahvaz, Iran based on EFQM model.

In this cross-sectional and descriptive-analytic study 50 managers of Imam Khomeini and Oil Industry hospitals in Ahwaz, Iran including vice managers, matrons and head of departments and units were enrolled. Data was collected by self-assessment standard and valid questionnaire of EFGM, including 50 questions on 9 criteria. Reliability of questionnaire was estimated 80% by appropriate test. Data analyzed using correlation and chi and descriptive statistical tests by SPSS11.5 software.

In this study, 76% of studied population was female and 24% male. Most of them aged 36-40 years old. 90% of persons have BS and higher degree.48% have had 16-20 years work experience. The scores Imam Khomeini hospital, Iran for the 9 studied criteria were as follows; leadership 66.8, policy and strategy 66, people 65.5, partnership & resources 70.4, processes 63.9, customer results 62.3, people results 60.6, society results 63.6, key performance results 68.6 and in oil Industry hospital were: leadership 72.24, policy and strategy 67.4, people 66.4, partnership & resources 63.4, processes 65.07, customer results 62.84, people results 56.4, society results 59.45 and key performance results 45.94. The total score of Imam Khomeini hospital, Iran from self-assessment questionnaire (651.79) was higher than Oil Industry hospital (615.14).

Although the EFQM scores rated by hospital managers seems unrealistic to some extent, but considering the results can improved the hospital managers’ view, confirm that the costumer results, people results, society results criteria need pay more attention to improved.