The Role of Information Technology in Designing and Implementing Knowledge Management in Telecommunication based on Fuzzy AHP Technique

Information technology enables knowledge management to integrate management's thoughts to computer applications and various computations in order to improve systems. Whereas in most organizations specially telecommunication this process is not systematic. This paper is using fuzzy analytic hierarchical process to study information technology roles in designing and implementing knowledge management in telecommunication organization in systematic insight. Since various and multiple dimensions involved in the research, a decision-making approach is required to evaluate complicated issues. Fuzzy analytic hierarchical process method enables eliminating and handling the data uncertainty and ambiguity. The research results show that communicating and participating technologies are important motives in designing and implementing knowledge management systems. Hence, collaborative intranets and the interactions between experts and knowledge workers are core indicators which affects information technology role in designing and implementing knowledge management systems.