مجله پژوهش های مدیریت عمومی
پیاپی 59 (بهار 1402)

The purpose of this study is to design a community-based human capital management model with a sustainable development approach. This is applied research that has been done with an exploratory strategy and a qualitative method. The method used is theme analysis and statistical population of the research consisted of managers and experts of the Ministry of Industry, Mines and Trade and Department of Environment and Texts containing the opinions of experts on websites. In this research, snowball sampling method and semi-structured interviews were used. A total of 12 interviews were conducted and 12 texts were selected and analysed. Data coding was done manually once and in the second step using 2022 MAXQDA software. After data encoding, base themes (NO.653), Organizer themes (NO.37) and Inclusive themes (NO.12), were identified and presented as a model. It has three dimensions: context, content and consequences. Guba and Lincoln's four criteria were used to check the reliability of the findings. The context includes themes affecting human resources functions, the content includes the themes of community-based recruitment, community-based training and development, community-based performance management, community-based compensation, and community-based maintenance; And the consequences include organizational and extra-organizational consequences. Interpretation of research findings showed that identify and reinforce common true beliefs, redefining shared values and interests through dialogue and participation and “coordination between government organizations" will further facilitate community-based accountability.

The purpose of the present study is to introduce those characteristics of ethical leaders. This research uses an interpretive philosophy, a qualitative approach, and a grounded strategy based on Glaser’s emergent approach. The study population was the Defense Industries Organization of the Islamic Republic of Iran. In addition, comprehensive interviews were conducted with 22 senior and ethical managers of the organization who were knowledgeable about the components and characteristics of ethical leaders. The sampling method was based on snowball sampling. Since the data were collected using interview method, the data analysis method was based on the Glaser’s coding method, and the results of interview analysis and coding in two stages of actual and theoretical coding showed that ethical leadership components included religiosity, ethical personality, being revolutionary and having analytical insights. Each of these components comprises categories that totaled 4 components, 43 categories, and 698 concepts. Overall, considering the ethical leadership components in this indigenous study, ethical leaders in this organization have characteristics that encourage Defense Industries Organization executives to achieve these benchmarks to cope with enemy threats as well as international and economic constraints and attain organizational excellence as well as modernization and transformation in the organization so that they can drive organization employees toward organizational goals with better motivation and more efforts.

Decision-making is assumed to be one of the most important functions of managers. So much so that the success or failure of the company can be considered to a large extent due to the quality of the decisions made by its managers. The development of methodologies in the field of organizational cognitive neuroscience (OCN) has created hopes for strategic management researchers to understand this managerial function and its dimensions and identify opportunities for interventions to improve it. Nevertheless, there is very little empirical evidence regarding the cognitive dimensions of decision-making in managers, and this has challenged the efforts to achieve the necessary theoretical basis for the development of tools and methods to improve decision-making. In this article and in an attempt to answer some part of this gap in the theoretical body, important processes affecting decision-making dysfunctions in two dimensions of time and uncertainty have been investigated. For this purpose, 62 subjects (33 female) in two groups of managers and people without a managerial background, randomly performed the Delayed Discounting Task (DDT) and Balloon Analogue Risk Task (BART). The results showed that there is no significant difference between managers and non-managers from the delayed discounting standpoint. Nevertheless, managers had a higher level of risk-taking than non-managers. The results of this study will help researchers in the field of OCN to better understand decision-making in managers and try to provide objective solutions to improve this cognitive function.

Today, digital solutions are used to facilitate wealth management processes, which is referred to as wealth management technology (Wealthtech). Wealthtech have led to a change in the traditional socio-technical regime, which is explained by the concept of transition. This study aims to investigate the transition with the analytical framework of the technological innovation system. Previous researchers, by studying renewable technology, have identified seven functions for a technological innovation system and demonstrated how the system works. Because the transition of the wealthtech is a short-term transition compared to the transition to renewable technologies, the wealth management technology innovation system has different functions from the renewable technology innovation system. At the same time, Iran, as a developing country, has a following position compared to developed countries, which leads to differences in the functions and performance of the system. This study has used the qualitative research method and content analysis strategy to investigate the wealthtech transition with the analytical framework of the technological innovation system. In this regard, by studying the reports, materials and interviews published in financial and fintech media during the period 1394 to the end of 1399, the opinions of activists in this field in Iran have been reviewed and analyzed, and finally 9 functions of providing technological infrastructure, communications and Networking, information and knowledge exchange, policy and legislation, citizen awareness and financial citizenship formation, financing, human resource development, research and development as well as innovative activities have been identified.

The COVID-19 pandemic has created enormous challenges for many businesses, specifically small and medium-sized enterprises. This research investigates how organizational mindfulness can enable small and medium-sized enterprises which are engaged in health tourism in an emerging market to manage the crises they have faced during Covid-19. Organizational mindfulness involves noting changes in the environment, understanding them, and adapting to them. It is built upon the two key concepts of anticipation and containment. ‘Anticipation’ has three aspects: preoccupation with failure, reluctance to simplify, and sensitivity to operations; ‘containment’ involves a commitment to resilience and deference to expertise. This research has employed a qualitative, multiple-case study approach. Interviews were carried out with 11 top managers. Our findings illustrate the benefits of "increasing organizational reliability through pre-crisis preparation and capacity-building", "creating a learning culture, "change management and inspirational leadership", "prioritizing innovation and making the best use of the organization's capacity”, and “the need to maintain organizational agility in responding efficiently to environmental turbulence”.

The purpose of this article is to identify the factors, components and consequences of value co-creation of universities by emphasizing the fourth and fifth generation universities and consequently to present a conceptual model based on it. In order to conduct this research, in addition to in-depth study using the metasynthesis method to identify factors, components and consequences of value co-creation, fuzzy Delphi technique has been used to refine the factors and components. The survey was conducted in four stages and the results of each stage were refined using fuzzy Delphi method formulas. Finally, the strategic model of value co-creation of university with emphasis on value-creating and civilization-building universities with 16 factors, 23 components and 13 consequences, each designed in three categories and presented as a proposed model for value co-creation of university.

Due to advances in information and communication technologies such as artificial intelligence and the internet of things, the volume of data has increased significantly in recent years. With increasing data volume, proper management is needed to maximize the value of this data. Given that multiple actors are involved in the process of producing, delivering, using, and analyzing data, the ecosystem approach is appropriate to study data governance. In this study, in order to identify the components of the data governance ecosystem framework by systematic review method (Meta synthesis approach), 1803 documents were extracted through a search in the Web of Science database where 65 of them were identified as relevant documents and were reviewed and coded. Finally, the extracted codes were divided into 2 categories, which were related to data governance characteristics, data governance components, data ecosystem actors and roles of actors in the data ecosystem, respectively. Among the identified components are data life cycle, data standard, data quality, metadata, etc.

The present study seeks to investigate what are the necessary stages for establishing a succession management system in governmental organizations. The methodology of the present study is qualitative. The research data have been collected using free and semi-structured interviews with 19 senior managers and professors in the field of human resources. Data analysis has been performed thematically based on 3-step coding using Nvivo software.The validity of the research was confirmed based on the opinions of professors and experts in the field of human resources and the reliability of the "angulation" technique based on continuous review. The study results indicate that establishment of succession management system consists of seven main themes that occur gradually and in a process. These themes include: organizational culture-building, providing the ground for implementation of succession planning system, implementation of a committed system, determining the policies, evaluating the candidates in order to establish a meritocracy system, analysis of the educational gaps and development of staff based on the mission, and finally evaluation of the succession management system.

In the current competitive era, one of the most important factors for the success of travel agencies is customer loyalty to the services provided by them. Therefore, the quality of services provided by travel agencies, given that a large number of service recipients believe in the suggestions of friends or family more than any other type of advertising, can affect the customer's intention to buy. Accordingly, the main purpose of this study is to investigate the mediating effect of word of mouth on the impact of service quality on customer purchase intention in airline travel agencies in Bushehr province. The research is applied and descriptive-correlation in terms of purpose and method, respectively.The population of the study encompasses customers of travel agencies in Bushehr province. A random sampling method was adopted to distribute and collect the required data. The data were collected through distributing questionnaires among 384 customers. The validity of the questionnaire was confirmed through convergent validity and its reliability was confirmed through Cronbach’s alpha method for the whole questionnaire (0.9). Data analysis was performed with structural equation modeling (SEM) using SmartPLS software. According to the data analysis results, 41.4% of the total effect of service quality variable on customer intention to buy in airline travel agencies in Bushehr province indirectly explained by word of mouth variable.

As every other business, there are a variety of risks in the banking industry, including operational risks. The Central Bank of the Islamic Republic of Iran, as the Basel Committee, has required computing and managing the operational risk for banks and financial institutions. Accordingly, the goal of this study is to evaluate the operational risk management in banks based on the Basel II accord methodology. This study is of case study type. That is to achieve the research purpose, the Bank Hekmat Iranian (merged with Bank Sepah) was chosen as a young bank in Iran. Due to access to the bank's financial statements, no sampling was used and all audited statements of this bank over 2011 to 2016 were selected as the statistical population of the study. Then, the operational risk of this bank was calculated using two "Basic Indicator" and "Standardized" approaches based on the Basel II accord methodology. Also, the Central Bank of the Islamic Republic of Iran directive were used to identify different groups of bank activity in Standardized method. Descriptive statistics were used for data analysis. The results represent an ascending slope in operational risk in this bank over the research period. Due to the impact of the volume and the extent of banks' operations on the operating risk, this result could be due to an increase in the scope and volume of the operations in the bank during these years, which has directly affected the operational risk. This paper, while providing a relatively comprehensive and coherent literature about the operational risk, also provides details for calculating of this risk in banks. These details are based on the bank’s audited financial statements and can be used as a pattern to calculate operational risk in other banks.