جستجوی مقالات مرتبط با کلیدواژه « Patients satisfaction » در نشریات گروه « پزشکی »

There are different definitions of patient satisfaction provided by researchers. In general, the definition of patient satisfaction includes the patient's expectations and the excellence of health care and medical services (1). Various factors are involved in creating patient satisfaction, which include nursing care, medicine, support and various organizational departments (2). Information related to patient satisfaction can be used in many health-care facilities and designs and be effective in improving the quality of health care (1). The importance of patient satisfaction is that if this is achieved, the patient will establish a better and more appropriate relationship with the treatment team, and in this way, recovery will be accelerated. By building trust towards hospital personnel, the patient will be more cooperative in treatment procedures (3). According to the above content, it is clear that firstly, the level of patients' satisfaction with hospitals is very low compared to the rest of the world, and on the other hand, the conducted researches have considered other dimensions that are contrary to the dimensions of the present research. In the context of the subject, it has not been done in Gorgan hospitals, so in this study, we investigated the level of patients' satisfaction with the health and treatment services of Gorgan Philosophical Hospital in order to add a point to the existing information in this field in order to solve the existing deficiencies. For this purpose, a satisfaction questionnaire was completed by the patients and the obtained information was analyzed.

The current research is a descriptive-cross-sectional type that was conducted in 1401. For this purpose, from among the patients who were admitted in the departments of internal medicine and male surgery (Milad), neurology and psychology (Aghaz), CCU, general department (Pegah), internal medicine and female surgery (Shafaq) and maternity ward, available during a 173 patients were selected as samples. Then, the satisfaction level of referring patients was investigated using a questionnaire whose validity and reliability were confirmed by the professors of Golestan University of Medical Sciences. The questionnaire contained demographic information including age, gender, level of education and the department where the patient was admitted. Questionnaire topics include security with one question, reception with two questions, department secretary with one question, medical staff with 5 questions, nursing staff with 8 questions, nutrition with 5 questions, laboratory with 3 questions, pharmacy with one question, discharge and cashier with 4 questions, imaging with 3 questions and amenities with 13 questions.

Out of 173 patients included in the study, 13 patients were excluded due to the incompleteness of the questionnaires and their lack of consent to participate in the study. A total of 160 patients were examined. The demographic information of the patients is presented in Table 1. According to the information obtained, the age of men was higher than the age of women, while the number of female participants was higher than that of men. The educational level of most of the participating patients (38%) was diploma and most of the patients (25%) from Milad department of the hospital participated in this study.The frequency distribution of patients based on different health and treatment services provided in Philosophical Hospital is presented in Table 1. The most satisfied was with "doctors' encounter" where 129 people (80.62 percent) gave an excellent answer. The lowest level of satisfaction was "providing necessary training regarding the amount of tariffs and service insurance coverage" where 83 people (51.87%) gave an excellent answer. Of course, the lowest level of satisfaction was related to "how to provide ambulance services" that not all patients used this service. The most weak answer was related to the question of "providing necessary information for admission" and 7 people (4.37) gave this answer.

Based on the results, more than 50% of patients had an excellent opinion on all the services provided. In general, in the medical staff department with 5 services, on average, 73.25% of patients had an excellent opinion and 19.50% had a good opinion. In general, patients' satisfaction with the services of the nursing staff was slightly lower than that of the medical staff. The importance of satisfaction with nursing services is to the extent that it affects patients' satisfaction with the entire hospital services (6). In this regard, Aiken et al. (2018), in an extensive study on patients discharged from 161 British hospitals, point out the important role of the quality of nurses' work and the presence of the right number of professional and experienced nurses in patients' trust in nurses and doctors (7). In the nutrition department, on average, 63.22% of the patients gave an excellent response and 29.37% gave a good response to the service. The highest level of satisfaction was related to "time of food distribution" and the highest level of satisfaction was related to food quality. In the laboratory department, on average, 58.33% of patients gave an excellent response and 28.33% gave a good response to the service. In this department, the percentage of patients with no response was increasing. This result is worth considering. In the departments of pharmacy, discharge and fund, imaging and comfort facilities, the satisfaction of the patients gradually decreased, which should be noticed by the hospital officials. In the security department, reception and department secretary, the responses were mostly excellent and good. But the presence of 7 weak answers in "providing the necessary information at the time of admission" was significant and requires more cooperation of the admission staff. In this context, Moin et al. (2016) investigated the satisfaction of 400 patients with the emergency services in Shahid Mostafa Khomeini Hospital, Tehran. The findings showed that 91.3% of patients had satisfactory satisfaction. The highest level of satisfaction was with the medical staff. The lowest level of satisfaction was reported in the received costs, the facilities of the emergency department compared to the comfort facilities and park clinic affairs. They stated that the status of health insurances, activating hospital staff, equipping comfort facilities and finding committed and experienced human resources were the things that needed more attention from the managers of the mentioned hospital (3). In our study, similar to the study of Moin et al., satisfaction with the medical staff (doctors and nurses) was more than other services. Overall, patient satisfaction is one of the factors that increase patients' loyalty to the hospital and its services. In this regard, Yousefi et al. (2017), in the study of the factors affecting the loyalty of patients to the hospital brand in the educational and therapeutic hospitals of Shiraz University of Medical Sciences, named three factors affecting the increase of loyalty, which are patient satisfaction, trust and commitment. to the relationship in the hospital (14).

One of the components of effective health care services is measuring patient satisfaction. Patient satisfaction is the patient's perception of the care received compared to the expected care. Assessing patient satisfaction is important because satisfied patients are more likely to follow treatment. The aim of this study was to determine patients satisfaction with clinical laboratory services and related factors in outpatient and inpatient wards of Panj Azar Hospital in Gorgan. In this descriptive-analytical study in 2019, 549 patients in inpatient and outpatient wards referred to the medical laboratory of Panj Azar Hospital were included in the study by convenience  sampling method; The required information for the study was completed using a 23-item questionnaire including demographic characteristics, how to provide services to patients and facilities of the laboratory environment by face-to-face interview. The analysis of research data was performed using Spss software version 22 at the significance level of 0.05 with two methods of descriptive and inferential statistics.  Among 549 patients studied with a mean age of 38.51 and a standard deviation of 18.20, 56.1% were male and 59.9% had primary and post-graduate education, 87.8% had insurance and were among the hospitalized. 83.6% were hospitalized for less than a week. 88.9% of the patients were hospitalized and the rest were outpatients. Mean and standard deviation of satisfaction score in service dimension was 41.32 ± 5.85, satisfaction score in environment dimension was 15.02 ± 2.62 and total score was 56.34 ± 6.31. Is. Also, in the environment dimension, a statistically significant difference was observed between the available variables hospitalization frequency and length of hospitalization (P<0.05). Patients were relatively satisfied with services such as staff responsiveness, queuing for admissions, how laboratory staff treat patients, sampling skills in performing tests, and environmental factors such as cleaning of laboratory toilets, amenities, appropriate and accessible laboratory location.

Health services rendered by hospitals play an important role in satisfying the society. In this study, the level of patients satisfaction from the appointment schedule of the specialized clinic of Shahid Sadoughi in Yazd wasexamined.

The present descriptive-analytical research was conducted among patients with completed treatment steps using the random sampling method. A questionnaire was administered for data collection. T-test and Pearson correlation were applied to analyze the data.

 The general satisfaction of patients had a significant relationship with  their gender and the city where they live. Men's general satisfaction was higher than that of women. Moreover, public satisfaction of native patients was higher than non-natives. Satisfaction with the appointment had a positive correlation with the waiting times, distribution of appointments, exact time appointments, choice of therapist, and consideration of preferences.

The number of clients who needed treatment in various medical disciplines was relatively significant and a high percentage of patients met one physician more than once. Many clients who referred to the clinic with a prior choice of a specialist had above-average satisfaction with the provided services. However, due to the relative dissatisfaction of some patients, it is necessary to have appropriate plans to eliminate the weaknesses and improve the conditions.

Increased patient satisfaction can promote patient’s compliance with prescribed treatments and improve patients’ health. The aim of this study was to determine the patients’ satisfaction with nurses in surgical departments of Imam, Razi, and Golestan hospitals of Ahvaz city in 2018. In this descriptive-analytic study, patients over 18 years of age with at least 3 days of hospitalization were studied. Data including age, sex, marriage status, level of education, type of illness, hospitalization time, number of hospital admissions, and health status were collected through a demographic form. Patients’ satisfaction with nurses was obtained by the satisfaction questionnaire of nursing services. Chi-square, one-way analysis of variance, Kruskal-Wallis analysis, Mann-Whitney test, and Spearman correlation coefficient were used to analyze by SPSS software. Patients’ satisfaction in Imam, Razi and Golestan hospitals were 78.25±12.09, 68.30±11.24, and 58.09±17.42, respectively. Highest level of patients’ satisfaction was with Razi hospital nurses (P-value<0.05).There were no significant difference between patients of different hospitals regarding age, marriage status, place of residence, hospitalization history, and education level (P-value>0.05).With increasing age, having a history of admission, an increase in the duration of hospitalization, the patients’ satisfaction score decreased significantly (P-value<0.05), but there was no significant difference between the patients’ satisfaction by marriage status, place of residence and level of education (P-value>0.05). It is suggested that effective strategies for increasing patients’ satisfaction be applied through more care and attention of more sensitive people. Also, increasing awareness of  the community about the duties of patients, nurses, and medical staff is recommended.

The aim of this study was to investigate the effect of Medical Student Training on patients satisfaction referred to the internal medicine clinics.
This is a cross sectional descriptive study. 200 outpatients referred to the internal medicine clinic Imam Khomeini Hospital were selected by convenient sampling. The participants were divided into two groups. The group which firstly visited by a specialist and the group which firstly visited by intern and then a specialist. In this study, researcher made questionnaire was used for measuring the patient satisfaction. Data were analyzed by using one-sample t-test, independent t-test and pair-t test.
The finding showed that patients are satisfied of the presence and performance of medical interns in clinics and they preferred to be visited by intern and a specialist rather than only by a specialist (p It can be concluded that the training medical students in internal medicine clinic of hospitals can be an effective strategy for the rate of satisfaction level of patients from their treatment.

Patient satisfaction plays an important role in healthcare process and certainly reflects the quality of care. Evaluation of patients’ satisfaction helps discover problems and perform necessary measures to improve this quality. The objective of this study was to determine the rate of satisfaction of the emergency patients in Imam Khomeini Hospital at Urmia. This cross-sectional research was conducted on 500 patients admitted in the emergency ward of Imam Khomeini hospital of Urmia. The data were gathered by a questionnaire and were analyzed by SPSS-18 software. The findings showed that the highest percentage of satisfaction was related to physician behaviors (81%)، availability of medicines and medical equipment (78. 6%) and attending physician’s availability and late arrival at the emergency ward (69. 4%). The lowest satisfaction was related to the furniture in the waiting area of ​​the emergency ward (50%)، on-time presence of patient transporter (24. 4%) and the rapid and on-time acceptance (17. 4%). The findings of this study indicated that closer attention must be paid to the physical space and emergency facilities، recruitment and manpower supply، ancillary facilities and also more attempt is needed to reduce the waiting time for acceptance in the emergency ward.

Communication with patients has a vital role in nursing and medical profession that health care planning is depending on it. Patient relationship management is an approach with a view of organizational and strategic change process which an organization attempt to achieve patients satisfaction. This study was performed to evaluate patients’ satisfaction with hospital staff’ manners with them in Sina hospital affiliated by Tehran university of medical science in year 2010. In this analytical-descriptive cross-sectional study a sample of 100 patients were selected through simple random method that consisted of the patients being discharged from Sina hospital during a 15-day period. The patients were interviewed at discharge time. The data were gathered using a valid questionnaire which was approved by the experts in this field by 57 questions. SPSS 19 software is used for statistical analysis of data’s. To determine the association between each variable and satisfaction status Fisher test and T test analyses were carried out. patients’ satisfaction with hospital services concerning medical، nursing، paraclinical and discharge services، selection and Patients’ general satisfaction with hospital services were in general، 13. 2، 45، 20. 1، 7. 6 and 2. 8 % were quiet satisfied، satisfied، rather satisfied and quiet dissatisfied respectively. The results showed that there was a significant statistical relation between the age of the patients and the degree of their satisfaction with the nursing staff treatment (p = 0. 012) and that of service staff (p = 0. 009). In order to increase patient satisfaction with hospital services، should improve hospital services. Also، using a model based on patient relationship management، in order to increase patient satisfaction seems to be essential in hospitals

Considering patient's opinion is essential for the assessment of health care services. The aim of the present study was to survey patient's satisfaction with the services at Khatamolanbia Dental Clinic affiliated to Yazd University of Medical Sciences. This descriptive and cross-sectional study was carried out on 1380 randomly-selected patients who had referred to Khatamolanbia Dental Clinic. Data were gathered using phone interview and questionnaire. The questionnaire included some questions about demographic characteristics and viewpoints of the patients about dentistry, clinic, received treatment, dentist and clinical team. Data analysis were conducted using SPSS software. The total mean score of the patient's satisfaction was 3 ± 0.02 out of 4. The highest level of satisfaction was related to guiding signs (99.6%) and hygiene and infection control (99.5%). The highest level of dissatisfaction was related to parking situation (90%) and treatment cost (21%). Totally, 90.2% of the subjects asserted they will choose this clinic again if they require treatment in the future. The patient's satisfaction was almost complete. Dissatisfaction about parking and high costs of some treatments are amendable regarding related authorities at University and the province and better contribution of insurers to dental services.

Provided services for patients in pre-hospital emergency setting and their satisfaction from this services showed quality of pre-hospital emergency services. The main aim of present study was to examine level of patient's satisfaction from pre-hospital Emergency Medical Services (EMS) in ShahreKord city in 2012. In this descriptive study 450 patients that transported to the hospitals by EMS were selected with the using simple random sampling. Data were collected by using of satisfaction questionnaire. Data were analyzed in SPSS 15 software, with using descriptive statistical tests, independent t test, one way ANOVA and Pearson correlation test. Satisfaction levels in all domains were higher than 50%, and in total were 71.1 percent. Results showed that patients satisfaction from EMS services in men, patients with low educational level, married, patients with a history of emergency services and urgent problem, were significantly higher than the others patients. Maximum and minimum level of satisfaction was related to efficiency of emergency domain with78.5% and functional domain with 58.7% respectively. Results of present study showed that level of patient’s satisfaction in various areas was in good level and for increase the patients’ satisfaction, EMS technicians should pay more time with their patients.