Presenting an Interpretive Structural modeling Approach of Agility Criteria (Case Study: Fajr Jam Gas Refinery)

In today’s competitive and fast-moving marketplace, agile manufacturing is one of the strongest tools to respond to customer demands. Companies face the high environmental change due to the high level of competition for personalized products, reducing production time and high speed of emerging technologies. These organizations need to increase their agility in order to adapt business processes with rapid changes and survive in the competitive environment. In the current changeable situation, everyone found that the only competitive advantage of organizations in the future is that managers learn how to learn faster than their competitors and this is meaning of agility concept. Most of the experts state that the most successful organizations in the future will be those who are agiler. The main aim of this research is to present a model to identify contributing factors in agility of Fajr Jam gas refinery. The data were collected from managers and experts of Fajr Jam gas refinery. In order to analyze data Interpretive Structural Modeling (ISM) was used, and relations between criteria were identified. Then using MICMAC analysis the amount of influence and dependence of each criterion was obtained. The result of analyzing data indicate that “empowered and multi-skilled workers” criterion with the greatest leverage, ranked as the most influential criteria. Finally, some practical offers and strategies for managers are provided.