fuzzy delphi

This research aims to identify the criteria for evaluating the quality of an optimal business-welfare website for free zones, as well as the significance of these criteria. It also ranks the current websites of the country's free zones. Finally, based on the results of the research, methods are provided to enhance the quality of website services and increase user satisfaction. This includes emphasizing investment in website design and strengthening information content.
The tools in this article include a checklist questionnaire for general use and the Webqual method for evaluating website services. After establishing the theoretical background for website design and using the Fuzzy-Delphi method, the weight of each criterion was obtained using the Fuzzy-Best Worst Method (FBWM). Experts for this two-stage process were selected from website designers, front-end and back-end developers, UI designers, content producers, and network advertising experts using snowball sampling. Finally, ranking the regional websites using the FCODAS method. Due to the uncertainty and ambiguity of people's thinking, new fuzzy decision-making methods have been utilized at every stage.
The most crucial indicators for assessing the quality of a website include the relevance of the information to the website's subject, robust search engine functionality, support for various user interface environments, customer service and respectful attitude, response time to user requests, secure communication, and confidentiality of personal information. In this evaluation, the website of Chabahar Free Zone was discovered to be the best, while the free zones of Aras, Anzali, Qeshm, Kish, Mako, and Arvand were ranked next, respectively.
The advancement of technology and the high functionality of the virtual space in the welfare-commercial fields have made it clear that improving website design can lead to positive feedback in user experience. It is also an important factor in attracting domestic and foreign markets, tourism tours, and enhancing business prospects.

The purpose of this research is to create and develop a conceptual model for digital transformation in urban management organizations such as municipalities and especially Karaj municipality. In terms of purpose, the present research is applied and the type of research is descriptive-exploratory. Also, information gathering is included in documentary and survey research. The findings of the research showed that 8 main and 27 research sub-criteria were identified during the fuzzy Delphi method in the implementation of digital transformation, and in the next step, their weight and rank were determined using the dimensional chain analysis (AHP) method. These are, in order of weight: digital transformation infrastructure, organizational transformations, digital investment, digital change tools, digital digital experiences, Global digital innovation and developments, digital thinking, digital knowledge management. Also, according to the findings of interpretive structural models in 5 levels, it has the quality that organizational changes and digital investment are placed at the first level and the prerequisites of digital change in Karaj municipality are numbered. Digital transformation infrastructures along with organizational transformations and investment in the field of digital transformation are considered as the most important influencing features in the implementation of digital transformation in Karaj municipality. This is the concept that considering the nature of Karaj Municipality's service provision, other urban management organizations and municipalities of the country can also take advantage of this research in the digital transformation of their organization.

The article aims to identify and prioritize indicators for evaluating the accessibility capabilities of the user interface in virtual education systems.

In step 1, to identify the evaluation indicators from the indicators listed in ISO 9241, a localized checklist was prepared by the virtual education systems inside the country. Then, using the Fuzzy Delphi method and the opinions of experts from the higher education system of Iran in the field of accessibility of education and e-learning systems, the identified indicators were modified and finalized. In the next step, these indicators were prioritized using the BWM method from the point of view of experts, and their importance was determined.

The final framework of indicators for evaluating the accessibility capabilities of the interaction environment (user interface) of virtual education systems was compiled and prioritized in four general indicators (general guidelines and requirements, inputs, outputs, support services, help, and online documentation) and 24 sub-indices. For this purpose, LINGO software was used. Based on the findings of the research, the component "Compatibility with accessible technologies" won the first rank among all sub-indices. The component "online documentation" was ranked second and "setting accessibility levels" was ranked third. The last rank (rank 24) was awarded to "Camera".

There is no consensus on the standard framework for evaluating the accessibility of virtual education systems. The review of the conducted research showed that there is a research gap in the field of not comprehensively identifying and presenting a comprehensive and coherent picture to evaluate the accessibility of the interaction environment in virtual education systems and it was concluded that to improve the use of virtual education systems, identifying and prioritizing the factors It is necessary to evaluate the accessibility of virtual education systems. The innovation of this article is to provide a comprehensive framework for identifying and prioritizing the accessibility evaluation indicators of the interactive environment in virtual education systems localized for the country. The internet speed in Iran is not high and turning on the camera during virtual classes due to the high volume of the internet it consumes causes disconnection and communication between them. The statistical community of the research was aware of this fact, therefore, according to the existing conditions, they assigned the least weight to this index.

Due to the increase in natural disasters and its impact on the information production process, designing and development of sustainable information systems to facilitate information flow has become particularly important. Besides, feasibility studies of technological solutions presented in natural disaster information management (NDIM) are quantitatively and qualitatively poor. The present study aims to design a feasibility assessment framework (FAF) for assessing the feasibility of creating an open-access repository, (OAR) as a socio-technical system, in the context of natural disaster information management (NDIM-OAR) in Iran.

A Self-administered questionnaire (SAQ) was validated from the key components of an OAR with the proposed FAF dimensions adopted from TELOS, (Technological, Economic, Legal, Operational, Scheduling,) validated by the experts in the fields of information and technology management and natural disasters. The fuzzy Delphi method employed to analyze the data.

The final FAF including Technological, Economic, Legal, Operational, Scheduling, Cultural and Behavioral (TELOS-CB) crossed with the 44 indicators of creating an NDIM-OAR (including 7 categories as collection provision,, information organization, storage and retrieval, security, application, stakeholder 's participation, and management) was validated and approved by experts of the field.

The first proposed feasibility framework for creating an NDIM-OAR in Iran, through a systematically context-based design and validation. The developed framework, TELOS-CB, has been also proposed to the international research community in the field of information management and technology (NDIM/IT) as one of the dedicated tools for feasibility studies, as a reference framework to be employed, validated and adapted to similar contexts with considering adaptability rules.

Today, due to the importance and expansion of the use of information technology, many organizations are witnessing problems and inconsistencies regarding the non-fulfillment of business needs due to the high volume of investment in information technology. One of the reasons for this discrepancy is the lack of alignment between the IT strategy and the business strategy, and therefore the lack of effective implementation of information technology governance. Therefore, the most important goal of the research is to provide a model for identifying and ranking the factors affecting IT governance. For this purpose, it has been used from the combined approach of fuzzy DEMATEL and fuzzy ANP .In this study, the data of 20 experts in the field of information technology are collected through a questionnaire. Therefore,The research method is  descriptive survey based on the nature and data collection and in terms of purpose, it is a practical development. In order to achieve the goals and answer the research questions, this research has been done in three main phases. In the first stage, by reviewing the literature and evaluating the results of studies, Provides a context for the comprehensive identification and extraction of factors and sub-factors affecting IT governance and their classification. In the following,  for the screening the identified variables, fuzzy Delphi technique was been used and with the opinion of experts, the classification of 21 key sub-factors among the 7 main factors has been confirmed. In the second step, internal relationships between the main factors are calculated using fuzzy DEMATEL method and the location of the network is plotted. Finally combined DEMATEL and fuzzy ANP and fuzzy ANP method has been used to weigh the factors and rank them. One of the most important result of the current research is to identify the causes and prioritize the effective factors in implementing of information technology governance in organizations. These priorities indicate that, among other factors, the position of information technology in organizational structure in the weight of networks analysis has the first priority. Too, By DEMATEL method .The IT strategy factor with the highest output vector has been identified as the most influential factor and the support and skills of senior IT managers with the highest total output and input vector have been identified as the most interactive factor