quality function deployment (qfd

This study attempts to identify the technical requirements that have more effect on meeting customer satisfaction by examining the customer requirements and Tourism Mobile Applications (TMAs) technical requirements and in fact using the Quality Function Deployment (QFD) approach. In this regard, users’ technical requirements are identified by using literature review and experts’ interviews, as well as preparing different kinds of questionnaires. Then, the weights of these needs (as one of the inputs of QFD) are determined using fuzzy cognitive mapping (FCM) and, by drawing the house of quality, the final goal of this research can be achieved, which is to obtain the weight of the importance of the technical requirements according to the extracted needs. . These technical requirements include network environment, user interface, user experience, security, database, page layout, voice input, camera input, models design, controller design, search tool, API, ranking, ranking, commenting system, SEO, user roles, and content.. The results show that, “Content” has the greatest impact on meeting users’ satisfaction, by 8.1% weight percentage. In fact, the output of this survey is a guide to service providers to develop a TMA at the lowest possible cost which can increase customer satisfaction.

In paying attention to the recent years, domestic industries encounter severe slump and some of them has become insolvent, some are also at the beginning of bankruptcy. The existence of a research that would be able to applicability and simply show the causes of domestic industries bankruptcy, and make it flexible to the government`s honorable attendants, congress representatives, judicature, and other governmental and private organizations, has been less seen. Therefore, the writers of this article have tried at the first step to extract the main causes of bankruptcy and slump domestic industries from the writing and speeches of country`s attendants and experts and specialists. At the second step, the causes are presented to specialists and advisers of Ministry of Industry and Mining. Then by using Quality Function Deployment (QFD) and Failure Mode and Effect Analysis (FMEA) more than 90 problems are extracted, classified and prioritized, and then the obtained results are used as input to draw cause and effect diagram (fishbone diagram). In this article to draw cause and effect diagram, the bankruptcy causes and slump domestic industries are categorized into 8 parts: 1. government, 2. domestic industries, 3. goods smuggling, 4. bank, 5. judicature, 6. Congress, 7. environment, and 8. people. On the one hand, this diagram can simply show the domestic industries problems based on their importance and on the other hand specify the related organizations to solve the problems. This current research from the viewpoint of purpose is an active research and from the aspect of approach and nature is a descriptive-applicable research in which the library approach is used to gather information, and also experts judgment are used for validity and reliability.

Supplier selection is a typical multi-attribute problem that involves both qualitative and quantitative factors. To deal with this problem، different techniques have suggested. Being based on purely mathematical data، these techniques have significant drawbacks especially when we want to consider qualitative factors، which are very important in supplier selection and are not easy to measure. Some innovative approaches، based on artificial intelligence techniques such as Fuzzy Logic match very well with decision-making situations especially when decision makers express heterogeneous judgments. In this research، by the combination of Fuzzy logic and the House of Quality (HOQ)، qualitative criteria are considered in the forward parts of car suppliers’ selection process in Sazehgostar SAIPA Company. Then، TOPSIS technique is adopted to consider quantitative metrics. Finally، by combining of Fuzzy QFD and TOPSIS techniques، these suppliers will be selected and ranked in this Company. Concern to the both qualitative and quantitative criteria، is the important point used in this research and also methodology utilized، counts innovative aspect. Limited number of experts associated with each piece and unavailability of some quantitative criteria has been limitations across of this study’s accomplishment.

Today، “Civil Order” may be regarded as one of the most important “Functional Requirement” (FR) of any city، as a real، complex، large-scale system. In this regard، learning about dynamic behavior of the civil order phenomenon and analysis of all information obtained from “Operational Environment” associated with the system of interest may be considered an essential step in process of “Crisis Management” for mega-cities. For this reason، the present study is to develop a way for evaluating the effectiveness level of civil order management system by establishing a set of quantitative variables، on which we can eventually obtain probability of successfully meeting each of the root-FRs، which is basically required to manage the civil order phenomenon behavior in the system (city) of interest. To verify the practical capability of the presented method، this study، as a analytical-descriptive research، focuses on a population، which consists of “Tehran’s Police Chief Dep.”، “Tehran’s Municipality Org.”، “Tehran’s Emergency Medical Services Org.”، and “Public Media (TV، Radio، and Presses)”، from which، finally، 140 participants are randomly drawn using “Stratified Sampling Method” to be inquired. Library Studies، Face-to-Face/Telephone Interviews، and Researcher –made Questionnaire are all three ways specifically used for gathering all required data and information. This study considers learning of changes in probability of successfully fulfilling each of the system root-FRs to be a sound basis for effective management of civil order phenomenon.

This article aims to help the construction companies to move towards achieving their long-term goals and excellence in operations in all strategic and operational aspects using optimal and efficient strategic management system. The statistical population consisted of Behsaz Kashaneh Tehran Construction Company. After developing SWOT strategies and strategic objectives, Balanced Scorecards were designed in four perspectives including financial, customer, internal processes, and learning and growth. In this regard, AHP was employed for weighting due to different importance of these perspectives. Fuzzy QFD model was employed in the process of drawing strategic map in four mentioned strategic perspectives. Finally, balanced scorecard was designed in four mentioned perspectives and for each of strategic objectives. Company performance was then measured based of the figures. The results show that not only correct design and application of Balanced Scorecards by AHP increase the performance in growth and learning (97%), and internal processes (87%) but also such cause-and-effect relationship permeates through the customer's indicators (83/8%) and financial perspective (113%).

Findings indicate that despite the satisfying development in conceptual and theoretical dimension of knowledge management, many organizations and industries, yet, have failed in successful and effective implementation of KM. Among the reasons for this failure, are some deficiencies in terms of methodological on inappropriate recognition and translation of KM dimensions and lack of quantitative and qualitative approaches in assessment of KM objectives derived from translation of KM that there remain some problems to be resolved. This article attempts to evaluate knowledge management. To do so, systematic way to translate strategy with balanced scorecard based on system approach, after a review of relevant literature in KM maturity methods, it uses the experience of knowledge managers and experts, in quality function deployment (QFD) approach. Accordingly, 21 objectives in thirteen categories of strategic evaluation zones for assessment of organization situation were suggested in four layer of system (Input, Process, Output, and Outcome). Furthermore, this paper shows how a company in order to specify situation of dashboards for strategic evaluating of objectives in KM progress can use fuzzy TOPSIS approach based on RADAR logic. Finally, an application in three of sub-corporate for a holding Company in the food industry is presented to illustrate the proposed methodology

Enterprise resource planning systems (ERP) for facilitating the operation of organizations and integration of the process of business data are an important competitive advantage for organizations. To the successful implementation of an ERP system is essential to choose a system that can be aligned with the needs of the organization. Therefore، a proper decision-making approach for the selection of an ERP system is required so that take into accounts the needs and characteristics of the ERP system and also the interaction between them. So in this study، an integrated decision-making framework for the selection of ERP systems based on the concept of QFD، fuzzy analytic hierarchy process and Vikor provided. The framework makes the needs of the organization and also features of ERP system. To validate the model، the model is applied in a case. The results of this study show that among of the criteria، the cost and system performance criteria are the most important and sixth supplier is the most proper supplier. Keywords: Enterprise resource planning (ERP)، Quality Function Deployment (QFD)، Fuzzy Analytic Hierarchy Process، Vikor Method.

Today, many provider organizations to survive and surpass other competitors in the world to compete. The new techniques and tools to identify and prioritize the most important metrics are used to obtain the customer's consent. Banks, as a service provider organizations are no exception. Quality key role in the banking industry and customer satisfaction Arzayt and as one of the objectives in this area are considered to be basic. Knowledge of customer needs and requirements to provide satisfactory services to our clients to facilitate them - slow. Can be said to have a better understanding, identification and prioritization of key customer requirements for bank executives in the banking industry will be considered. Expansion of electronic communication and access to the worldwide web a lot of people in the world, suitable for the establishment of trade and economic interaction is provided. This increases competition in the banking industry and has been providing electronic banking. Purpose of this study methods of integrating Quality Function Deployment (QFD), Kano model and fuzzy analytic hierarchy process (FAHP) is. In this study a new method to detect and analyze customer needs, priorities bank offers. The results show that the priority banking customers before and after the integration of the Kano model in the planning matrix of quality home is different.

Strategic management is the art and science of formulating، executing and evaluating multifunctional decisions which enables the organization to accomplish its goals. This article tries to formulate the strategy of the X Internet Service Provider (ISP) through SWOT analysis as well as to devise the way of strategy execution and performance measurement by means of Balanced Scorecard (BSC). Later، having integrated both mentioned methods، their relationship with Malcom Balridge National Quality Award (MBNQA) for excellence and Quality Function Deployment (QFD) is investigated. Strategic group of the X Company were referred in order to formulate strategies، score the factors and other issues related to the statistical population. Interviews with the strategic group and brainstorming method were employed to gather the viewpoints of the group. The statistical population to fill out the questionnaires consisted of 211 persons including the managers and experts of the company. To make sure that enough questionnaires were collected، 150 questionnaires were handed out among the managers and experts of the company، yet finally 138 filled out questionnaires were gathered to be the basis of analysis. The results of the research showed that managing process، customer-centeredness and market-centeredness beside leadership should be taken into more consideration than other elements of Malcom Quality Award so as to efficiently perform the strategies in line with the excellence of the company.

Much research has been conducted on the factors that are effective in meeting customer satisfaction customers loyalty. Customer loyalty is vital to business organizations, because it is more economical to keep existing customers than to attract new ones. After sale services is one of the best ways to maintain customer satisfaction. By applying QFD, we can meet customer requirements and change these factors into measurable technical features. This paper presents a desired planning model (ZOGP) which includes the relative degree of importance of features in after sales services with regard to analytical network process, degree of potential practicality, quality of services, reduction of expenses, and best use of equipment and resources in determining the technical features for after sales services, which is essential to be considered in the design and marketing stages. This model was tested for the Saipa car manufacturing company and showed practical use.